Understanding Consumer Behaviour: The Key to Effective Marketing
Consumer behaviour refers to the study of how individuals, groups, or organizations select, buy, use, and dispose of products, services, ideas, or experiences to satisfy their needs and desires. Understanding consumer behaviour is crucial for businesses seeking to tailor their products and marketing strategies to meet customer expectations and build lasting relationships. At its core, consumer behaviour is influenced by a variety of internal and external factors. Internal influences include psychological factors such as motivation, perception, beliefs, and attitudes. For instance, a consumer's perception of a brand can significantly affect their decision to purchase from that brand. Similarly, a person's motivation—whether it's the need for status, comfort, or convenience—can drive different purchasing decisions. External factors include cultural, social, and economic influences. Culture shapes a consumer’s values, beliefs, and preferences, while social factors such a...